Service Design: From Insight to Inspiration

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  • ISBN: B00BI5O6DI
  • Author: Andy Polaine
  • Publisher: Rosenfeld Media
  • Genre: Business & Investing
  • Date: 13 March 2013
  • Pages: 216
  • Language: English

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Synopsis

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.